FAQ

1. Orders

Q: How do I place an order?

Simply browse our collection, select the item(s) you like, add them to your cart, and proceed to checkout.

Q: Can I change or cancel my order after placing it?

Orders can only be changed or canceled within a short time frame after purchase. Please contact us immediately at support@kleinhvac.com
if you need assistance.

Q: How do I track my order?

Once your order ships, you’ll receive an email with a tracking number and link to monitor your package.

2. Shipping and Delivery

Q: What is your order cut-off time?

Orders placed before 4:00 PM EST (New York time) are processed the same business day. Orders placed after will be processed the next business day.

Q: How long does delivery take?

Processing Time: 1–2 business days

Transit Time: 5–7 business days

Total Estimated Delivery: 6–9 business days

Q: How much does shipping cost?

We charge a flat shipping fee of $6 USD for all U.S. orders.

Q: Do you offer international shipping?

Currently, we ship within the United States. For international orders, please contact our support team.

3. Returns and Refunds

Q: What is your return policy?

You may return items within 30 days of receiving your order. Items must be unused, undamaged, and in original packaging.

Q: Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective or not as described.

Q: How do I start a return?

Email support@kleinhvac.com with your order number and reason for return. Our team will provide instructions.

Q: How long does it take to receive my refund?

Once your return is received and inspected, refunds are processed within 10 business days.

Q: Can I exchange my item?

Yes. If you’d like a different size, color, or style, contact our support team for exchange instructions.

4. Payments and Billing

Q: What payment methods do you accept?

We currently accept PayPal.

Q: Is my payment information secure?

Yes. All payments are processed securely with SSL encryption and trusted providers.

Q: When will my payment be charged?

Your payment is processed immediately after placing an order.

5. Account and Privacy

Q: How do you protect my personal data?

We use strict data protection measures and only collect the information necessary to process your order. Your data is never shared with unauthorized third parties.

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