Return and Refund Policy

At Klein Hvac, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, you may return it within 30 days of receiving your order. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

General Return Conditions

• Return Window: Items can be returned within 30 days from the date you receive your order.
• Condition of Items: Products must be unused, undamaged, and returned in their original packaging, including all tags, accessories, and documents.
• Return Shipping Costs: Customers are responsible for return shipping fees unless the product is faulty or not as described.

How to Initiate a Return

Contact Us: Email our support team at contact@kleinhvac.shop with your order number and reason for return.

Receive Instructions: Our team will provide you with a Return Authorization and step-by-step instructions.

Repack the Item: Securely place the item in its original packaging with all accessories and tags included.

Ship the Package: Arrange shipping through a courier of your choice.

Send Tracking Info: Share the tracking number with us once the item has been shipped.

Refund Process

Inspection: Once we receive your returned item, it will be inspected to confirm it meets our return conditions.

Approval: If approved, a refund will be issued within 10 business days. Processing time may vary depending on your bank or payment provider.

Exchanges

If you’d like a different size, color, or product, please contact us at contact@kleinhvac.shop and we’ll guide you through the exchange process.

Currency

All transactions, returns, and refunds are processed in USD (U.S. Dollars).

Contact Details