Order Cut Off Time

Orders placed before 4 PM (GMT-5) Eastern Standard Time are processed the same business day. Any orders placed after this time are handled on the next working day. This schedule helps us organize shipments efficiently and ensures that every order moves through our system without unnecessary delay.

Handling Time

The typical handling time for orders is between 1 to 2 business days. During this period our team prepares your package confirms the product details and ensures that everything is properly packed for delivery. We aim to keep the handling process smooth so that your order is ready to ship as quickly as possible.

Carriers

We use trusted shipping partners such as UPS and FedEx to deliver all orders. These carriers help us provide reliable and timely delivery services across different locations. Using well known carriers ensures that your package is tracked securely and reaches you in the best condition.

Transit and Delivery

Once your order has been processed and handed over to the carrier it usually takes around 5 to 7 business days to arrive. In most cases the total time from placing the order to receiving it is between 6 and 9 business days. Delivery time may vary slightly depending on your location and local courier schedules. A signature may be required upon delivery to confirm that the order has been received safely.

We take pride in making sure every order is delivered on time and in good condition. Our team monitors each stage of the shipping process to provide a dependable experience from the moment you place your order until it reaches your door.

Shipping Fee

A flat shipping fee of 15 USD applies to all orders within the United States. This simple flat rate keeps our pricing structure clear and easy to understand for every customer. You will always know the total cost of shipping before completing your order which helps you shop with full confidence. By maintaining a single consistent shipping fee we are able to cover careful packaging and dependable delivery without adding unexpected costs later.

Duties and Taxes

All duties and taxes are already included in the listed product prices on our website. This means the amount you see at checkout is the final price you pay. You will not be asked to cover any additional charges when your order arrives. Our goal is to keep the purchasing process straightforward and transparent so customers can enjoy a smooth and stress free shopping experience from start to finish.

Shipping to Temporary Addresses

We ship to any verifiable address provided at checkout, including temporary addresses such as hotels, homestays, or short-term residences. However, we cannot guarantee delivery within a specific timeframe for these addresses, nor can we recall packages once they are out for delivery. If a package is delivered to a temporary address after the customer has left that location, the customer will be responsible for any costs involved in retrieving the package. Lost or unretrievable packages delivered to a temporary address are not eligible for a refund. If you require an item by a specific date, we recommend contacting our customer service team before placing your order.

Tracking Your Package

When your order has shipped, you will receive a confirmation email containing a tracking link. This link can be used to monitor the status of your shipment in real time. If tracking shows the package has arrived at a local agent or pickup point, it can be collected with the parcel ID/tracking number and valid identification.

Collecting Packages from an Agent

If your package is held at a UPS or FedEx agent location, you will need to present valid identification along with the tracking or parcel number provided in your shipping confirmation email. Please note that only the person listed on the shipping label may collect the package. Packages will remain available for 14 days before being returned to us. If a package is not collected within this period, the customer will be responsible for the return shipping costs, as the delay or failure to collect is due to the customer’s mistake.

Delivery Delays

While we aim to deliver within the estimated time frame, unforeseen delays may occur due to carrier schedules, weather conditions, or other factors outside our control. These delays may extend the delivery time beyond our standard estimates.

Change of Mind

If you wish to cancel or modify your order due to a change of mind, please contact us within 24 hours of placing your order. Requests made within this period will be accommodated, and your order can be canceled or updated.

Orders cannot be canceled or modified after 24 hours from the time of placement, as most orders are processed immediately to ensure timely shipping.

Order Modifications

If you need to update or modify your order details, including phone number, name, email, or shipping address, please contact us within 24 hours of placing your order. Requests received within this timeframe will be accommodated. After 24 hours, it will no longer be possible to modify your order.

Looking For Assistance

Email Us: contact@kleinhvac.shop