At Klein Hvac, we want our customers to feel confident when shopping with us. If for any reason you are not satisfied with your purchase, we accept returns and exchanges, including for defective and non-defective items, under the conditions outlined below.

Return Period

You may request a return or exchange within 14 days from the date you receive your order. After this period, unfortunately, we cannot accept your request.

Return Conditions

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. A receipt or proof of purchase is required for all returns. Please note that gift cards cannot be returned.

Defective Items

If your order arrives defective in whole or in part, you may request either a replacement or a refund. To begin the process, please email us at contact@kleinhvac.shop with proof of purchase (such as the order confirmation email) and clear photos of the defective item(s).

How to Start a Return or Exchange

To request a return, refund, or exchange, please email us at contact@kleinhvac.shop with your order details and supporting information. Our customer service team will guide you through the next steps.

Exchanges

We accept exchanges for both defective and non-defective items. If you would like to exchange an item for a different size or color of the same product, please email us at contact@kleinhvac.shop. For a different product, we recommend requesting a return and placing a new order.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund request has been approved. If approved, your refund will be issued to your original payment method within a 10 business days.

Late or Missing Refunds

If you do not see your refund after approval, please check with your bank or card provider, as processing times may vary. If you still have not received your refund after this, contact us at contact@kleinhvac.shop.

Order Cancellation

Most orders are processed within 24 hours. If you wish to cancel your order, please email us as quickly as possible at contact@kleinhvac.shop. We will do our best to cancel before your order is processed. Orders that have already been shipped cannot be canceled.

Restocking Fees

No restocking fees will be charged for returns or exchanges, whether the item is defective or non-defective.

Return Method

All returns and exchanges must be sent via mail using a trackable shipping service. Physical returns at our store location will not be accepted. Customers should follow the instructions provided via email after initiating a return request at contact@kleinhvac.shop.

Shipping Costs and Label for Returns

Shipping costs are non-refundable. Customers are responsible for the cost of return shipping if the return is requested due to personal reasons, such as ordering the wrong size, color, or a change of mind. In such cases, the customer must also arrange their own return shipping label.

If the return is due to our mistake, such as receiving a defective or incorrect item, Klein Hvac will cover the return shipping costs. A prepaid return label will be emailed to the customer, and no deductions will be applied.

Looking For Assistance

Official Location: 3625 Snyder Rd, Richmond, Virginia 23235, United States

Telephone: +1 (571) 895-2419

Email Us: contact@kleinhvac.shop

Active Hours: 9:00 AM to 5:00 PM (Monday to Friday)